Online Supermarket Shopping

Online Shopping For Vulnerable People

Everyone that has been classed as clinically ‘vulnerable’ has had a letter from the NHS confirming this. Their details have been sent to all of the supermarkets that provide on line shopping. Supermarkets have cross referenced the list with their own lists of customers that have on line shopping accounts, and these people get priority when shopping on line.

If you didn’t get contacted, but think you are a medically vulnerable person, you can register at, and then contact your GP to request a letter.

Vulnerable People with a Tesco online shopping account get priority.

If you don’t currently have an account with Tesco but have received a letter from the NHS because you’re classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government’s list.

In store shopping: Stores (except Express stores) are prioritising the elderly and most vulnerable for one hour between 9 am and 10 am every Monday, Wednesday and Friday.

sainsburys logo

Vulnerable People with a Sainsbury’s online shopping account get priority

In store shopping: If you’re not on the vulnerable list but are over 70, Sainsbury’s is opening from 8 am – 9 am every Monday, Wednesday and Friday and reserving this slot for elderly customers.

Vulnerable People with an ASDA online shopping account get priority

Asda has launched a dedicated volunteer shopping card for those unable to personally go out to buy supplies. Customers need to go to where they can buy a shopping card and top it up with funds. They then give it to their family member, friend, or NHS volunteer to pay for their shopping without the hassle of using cash or bank cards.

asda logo
Morrisons Logo

Vulnerable People with a Morrisons online shopping account get priority

Morrisons are now also offering food box delivery: £30 food + £5 delivery charge.

Currently offering named day delivery including next day via DPD with contact-free delivery to doorstep or safe place.

Boxes are chilled & insulated.

There is a choice of Meat or Vegetarian

A typical box may include:

  • Canned baked beans, soup and pasta sauce
  • Milk
  • Dairy products such as butter and cheese
  • Bread
  • Rice and pasta
  • Meat products, such as sausage, bacon and cooked meat
  • Vegetables, such as potatoes, carrots and onions
  • Fresh meat such as chicken or beef OR Vegetarian proteins
  • Essential household items

Allergens: can’t guarantee that products will be suitable for everyone because of demand & food supply. Products will be supplied with allergen information.

Ordering: boxes can be ordered online by individuals, or orders for people without online access can be placed by telephone 0345 611 6111.

There is also a system for elderly/vulnerable people to order shopping from an essential list of 45 products by telephone.

Working together with:

Do you need help?

If you are worried about any of the issues above, or are unsure of who to help you and your family, please get in touch with us.

Do you know someone who needs help?

If you are worried about someone, a family member or local resident, and you are unable to help them, please get in touch and we can help them get the support they need.

Can you help?

We are looking for support from local volunteers and services. If you are able to help in any way please fill in our volunteer form:

Alternatively you can get in touch on our Facebook page - Rossendale Connected or call our centre on: 01706 227016

We're Raising £20,000 For Local Charities & Community Groups

To help local charities and community groups offer real help to local people, please consider making a small donation via our JustGiving page.