Rossendale Connected FAQs

What is the Rossendale Connected Hub and do I have to use it?

Some people have friends, neighbours and family to support them to stay at home and self-isolate, but others may need additional support.

The Rossendale Connected Hub has been established by a partnership of organisations to support people who are feeling vulnerable during the coronavirus crisis and feel they need some extra help, support or information. The hub can help with general advice, finding volunteers to help you with shopping or getting your prescriptions if you are self-isolating, or putting you in contact with organisations that can phone you regularly if you are feeling isolated.

The hub is available if you feel you need it, but there is no need to get in touch if you have the support you need, and there is no requirement to ‘register’ with the hub.

I need help with my shopping; what help is there?

Have you asked friends, family or neighbours if they can help you by getting you some shopping?

If you have been contacted by the NHS by letter informing you that you are ’clinically vulnerable’ and you had been an online shopping customer of a supermarket, you will get a priority delivery slot from the supermarket you have an account with. They will have e-mailed you. There is more information about online shopping here.

If you are socially isolating due to age or illness, phone or e-mail Rossendale Connected and they will put you in touch with a local volunteer that can shop for you.

What is the definition of a ‘clinically vulnerable’ person?

‘Clinically vulnerable’ people are also known as ‘shielded’ people. They are NHS patients who are considered to be at highest risk of severe illness that would require hospitalisation from coronavirus (COVID-19). A letter has been sent to these people by the NHS asking them to stay at home at all times and avoid any face-to-face contact for at least twelve weeks.

List of diseases and conditions considered to be very high risk:

1. Solid organ transplant recipients

2. People with specific cancers

· People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer

· People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment

· People having immunotherapy or other continuing antibody treatments for cancer

· People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.

· People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.

3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD

4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)

5. People on immunosuppression therapies sufficient to significantly increase risk of infection

6. People who are pregnant with significant heart disease, congenital or acquired

If you think you should be classed as clinically vulnerable and receive extra help, you can check/register at

Who is entitled to a free food parcel?

‘Clinically vulnerable’ people will have been contacted by the NHS as they cannot leave their homes for 12 weeks, and they will receive a food parcel directly from the government each week.

Not everyone who is ‘clinically vulnerable’ wants a food parcel. If you are receiving a food parcel and would like to cancel it, preregister at or via the phone number on their NHS letter and answer ‘yes’ to the question ‘Do you have a way of getting essential supplies delivered at the moment?’. This will not affect an individual’s supermarket priority status.

If you are not eligible for a free food parcel as you are not clinically vulnerable, you can still contact local foodbanks.

Positive Start operate in the Rawtenstall area, and have a Facebook page

Trinity Baptist Church in Bacup have a Wednesday (1pm-2pm) and Saturday (12-1pm) drop in foodbank

Crawshawbooth Community Centre also helps with food for local people

How can I get my prescription delivered or collected if I am socially isolating?

It is important to plan ahead and make sure you have ordered your prescription before you run out of your medicine.

If you already have your prescriptions delivered by your pharmacy, they will continue to deliver for you.

If you are socially isolating due to age or illness you can contact your pharmacy and ask for a delivery.

However, the demand for deliveries has now got to the point where pharmacies are often struggling to deliver if you have not already got this arrangement in place.

A friend, family member or neighbour can pick up your prescription for you with your permission.

If you do not know anyone that can help collect your prescription for you, phone or e-mail the Rossendale Connected hub and they will arrange for your prescription to be delivered to you.

What are the rules about social distancing?

The government has published guidelines which can be found at

I’m finding it hard being on my own at home and would like someone to talk to

It’s especially important to be able to chat to someone when you are on your own for long periods of time, and for people who are socially isolating it can be very difficult.

If you have family or friends available, take the time to phone them and keep in touch. However, we know that this isn’t always an option for everyone, and there are lots of organisations out there that can link you up with someone who is happy to give you a call regularly for a chat, or for you to talk about any concerns or worries you may have.

The Lancashire Volunteer Partnership can be contacted on 01772 416417 Monday to Friday 8am-4pm and Saturday 10am-2pm. They offer a befriending service.

Age UK Lancashire offer a ‘Good Day Call’s service, they can give you a call very day, seven days a week.

You can email them at or ring 0300 303 1234.

Burnley, Pendle and Rossendale CVS can also provide volunteers who would love to give you a ring for a regular chat. Email them at or phone them on 01282 433740